Terms of Sales

Article 1: Presentation

PASSIAMAN. is a brand that offers a collection of wooden toys and books that allow children to understand the virtues of patience. Our brand signature is “When waiting means having fun”. PASSIAMAN. was created by 2 mothers, 2 sisters, it is a family business which advocates the values ​​of solidarity, responsible, sustainable and local.

DM LIMITED with capital of €10,000, head office at 24 rue Marcel Allégot, 92190 MEUDON and registered with the Nanterre RCS under number 888 147 132, represented by Delphine MATHIEU, duly authorized as President.

Article 2: Purpose

The purpose of the General Conditions of Sale is to define the conditions under which the company makes its sales, delivery and after-sales service products available to the customer.

PASSIAMAN reserves the right to modify these general conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer and the General Terms and Conditions in force are those of the site www.passiaman.com.

The General Conditions of Sale are enforceable, and deemed to have been read and applicable, from the moment they are sent to the buyer and upon acceptance of the quote.

The customer/buyer has ensured prior to acceptance of these General Terms and Conditions that the functions of the product purchased are in line with their needs.

Article 3 Definition

Natural person having accepted the Company's quote in order to obtain the supply of one or more Product(s).

The product offered by PASSIAMAN on its website www.passiaman.com

Service : all the services expected by the buyer in terms of delivery and after-sales service.

Company / Seller : PASSIAMAN company as identified in article 1

Article 4: The order

The sales prices of products online on the site are indicated in euros, and are those in force at the time the purchaser registers the order form.

They do not include shipping costs, invoiced in addition to the price of the products purchased depending on the amount of the order. Shipping costs will be indicated before the buyer registers the order.

Prices include the value added tax (VAT) applicable on the day of the order and any change in the applicable rate will be automatically reflected in the price of the products sold.

The buyer is informed and accepts that entering any identifier constitutes proof of his identity and demonstrates his consent.

Once identified, an order form will appear on the screen, summarizing the details of the order: the nature, quantity and price of the products retained by the buyer, as well as the total amount of the order, the buyer's contact details , its address, the chosen delivery method.

PASSIAMAN is not responsible for the buyer's input errors and the resulting consequences (delay and/or delivery error). In this context, the costs incurred for reshipping the order are the responsibility of the Customer.

PASSIAMAN recommends that the buyer keep this information on a paper or computer document.

Any fraudulent order or suspected as such will be considered by PASSIAMAN as null and void.

Article 5: Payment

Payment must be made when ordering by the buyer. At no time can the sums paid be considered as deposits or deposits.

All orders are payable in euros. The buyer guarantees to PASSIAMAN that he has the authorizations possibly necessary to use the payment method he has chosen, when registering the order form.

PASSIAMAN reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the buyer, in the event of payment incident or in the event of an existing dispute with the buyer.

The Seller reserves the right not to confirm the order in the event of refusal of payment authorization from officially accredited organizations, non-payment of a previous delivery or payment dispute during administration, problem concerning the order received, incomplete order, foreseeable problem concerning the supply of the product, or in the presence of a withdrawal or recall procedure initiated concerning one or more of the products ordered.

The Seller reserves the right to refuse or cancel any new order from a Customer with whom a dispute exists.

In such cases, the Seller informs the Customer by email.

Payment

Payment must be made when ordering by the buyer. At no time can the sums paid be considered as deposits or deposits.

All orders are payable in euros. The buyer guarantees to PASSIAMAN that he has the authorizations possibly necessary to use the payment method he has chosen, when registering the order form.

PASSIAMAN reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the buyer, in the event of payment incident or in the event of an existing dispute with the buyer.

For any payment, PASSIAMAN reserves the right to request a photocopy of the buyer's identity card and, where applicable, that of the holder of the means of payment used by the buyer. For amounts greater than 400 euros including tax, PASSIAMAN reserves the right to request a certified photocopy of an identity document.

The Seller reserves the right not to confirm the order in the event of refusal of payment authorization from officially accredited organizations, non-payment of a previous delivery or payment dispute during administration, problem concerning the order received, incomplete order, foreseeable problem concerning the supply of the product, or in the presence of a withdrawal or recall procedure initiated concerning one or more of the products ordered.

The Seller reserves the right to refuse or cancel any new order from a Customer with whom a dispute exists.

In such cases, the Seller informs the Customer by email.

Failure to confirm by the Seller within the deadline does not constitute confirmation and acceptance of the order.

As part of the fight against Internet fraud, information relating to your order may be transmitted to the legal administrative and judicial authorities for verification.

Securing payment methods

All banking transactions are carried out on the Site in a secure manner using the HTTPS protocol, which encrypts information in order to protect all data related to personal information and means of payment.

The information communicated when placing the order is not stored on the Seller's servers.

To increase security, the Customer communicates this information with each new order.

In the event of payment made fraudulently, in particular through stolen bank card numbers, the Seller reserves the right to transmit to the police all information relating to the order paid fraudulently, possibly allowing intervention by the forces. of the order.

Shipping conditions and rates

The amount of delivery costs varies depending on the amount of the basket and the location of delivery.

The products will be delivered according to the delivery method indicated by the buyer on the order form.

By default, invoices are sent to the email address indicated by the customer during registration. Failure to comply with the procedures set out below will result in no complaints from the buyer being accepted.

Time limit

Delivery times are 48 hours depending on the delivery method chosen and for information only. Any delays do not entitle our customers to cancel the sale, refuse the goods or claim damages.

In any event, and in accordance with the provisions of article L 121-20-3 of the Consumer Code, the products ordered will be delivered within a maximum period of thirty days from the day following that on which the buyer registered his order, subject to full payment of the price.

Receipt of goods

All our shipments are tracked by COLISSIMO or CHRONOPOST or UPS ACCESS POINT. The customer is invited to check the status of the shipments and their compliance with the order form. In the event that the buyer has any doubt whatsoever about the condition or contents of his package, he is required:

– to apply the COLISSIMO or CHRONOPOST or UPS ACCESS POINT procedure (in particular to report the damage due, all complaints and reservations) and to immediately issue a report of an anomaly within 48 hours after receipt of the order.

– to report these incidents within 48 hours to PASSIAMAN at delphine@passiaman.com , specifying the order number.

Any dispute relating to the conformity of the products with the order must be notified to PASSIAMAN in writing, accompanied by the corresponding delivery note within fourteen days following receipt of the products.

The return of the order to the Seller due to non-collection thereof by the Customer, within the deadlines indicated, results in the cancellation and reimbursement of said order to the Customer. In this case, the amount of the return costs is deducted from the amount refunded to the Customer. The amount retained will be the same amount as the delivery costs due for the order not collected. The Seller nevertheless reserves the right to adapt the amount of these costs according to the size, weight, geographical area and nature of the order not collected by the Customer. The amount that will then be applied will be the price actually paid by the Seller to its carrier.

In such a case, if the Customer wishes to benefit from his order, he must place a new order. The Customer bears the delivery costs linked to this new order.

Satisfied or refunded

Any return must be the subject of a return request by email via the “Contact us” link. The buyer has a period of 14 days from delivery of the order (in accordance with the laws resulting from the consumer code (Art L. 221-18 and L. 221-19)
to return any product that is not suitable in its original and unopened packaging (excluding products received as gifts).
- The Products must be returned within fourteen (14) days following notification to PASSIAMAN of the Customer's decision to withdraw.
This period begins to run at the start of the first hour of the first day and ends at the end of the last hour of the last day of the period.
If this period expires on a Saturday, Sunday or public or non-working holiday, it is extended until the first following working day.
- The Product in its original packaging must be sent to the following address:

PASSIAMAN – DM Limited
24 rue Marcel Allégot 92190 Meudon

The Customer must accompany his package with the following withdrawal form or any other unambiguous declaration expressing his desire to withdraw, such as:

PASSIAMAN

24 rue Marcel Allégot 92190 Meudon

I hereby notify the withdrawal of the contract relating to the order of the Products below:

- Order from: …………..
- Order number: …………..
- Customer code : …………..
- Client name : …………………….
- Customer Address: …………………………..

[Client's signature]

It is advisable to return the package by tracked mail, in the event that it is lost during postal delivery, PASSIAMAN cannot be held responsible in this regard.

- PASSIAMAN will then reimburse in the form of a credit for the returned product or by direct reimbursement depending on the payment method used by the Customer when ordering.
Return shipping costs are the responsibility of the customer.

In the event of an exchange, if the customer wishes to place a new order, the shipping costs will be their responsibility.

However, we will not be able to resume:
- items returned incomplete, damaged, opened or soiled by the customer
- items not returned intact with their labels in their original packaging (if present)
- packages for which no attached element allows the sender to be identified (neither order, name, first name, address, nor telephone number), elements which must be written on plain paper accompanying the returned product(s)...
Return costs will be the responsibility of the sender. The return of the products will result in a credit, equal to the purchase price of the product(s) purchased.
The credit therefore does not include any delivery and/or gift wrapping costs.

As soon as your return is processed, we will send you an e-mail or telephone you informing you of the amount of your credit or your refund.

After 30 days from the date of shipment of your order, no complaints will be accepted.

Reimbursement conditions:

In the event of non-receipt of the order within the aforementioned delivery times, for any reason other than force majeure or the Customer's actions,
the sale may be canceled at the written request of the Customer, under the conditions provided for in articles L. 216-2 of the Consumer Code.
The sums paid by the Client will then be returned to him at the latest within fourteen (14) days following the date of termination of the contract by the Client,
excluding any compensation or withholding.

In the event of unavailability of the Product ordered, the Customer who has opted for reimbursement will be reimbursed for the sums paid no later than thirty (30) days from their payment.

If the right of withdrawal is exercised within the period referred to in Article 8, only the price of the Product(s) purchased and the delivery costs are reimbursed, the return costs remaining the responsibility of the Customer. The Customer will be reimbursed within fourteen (14) days following receipt of the Products by PASSIAMAN.
The refund will be made according to the payment method used by the Customer when ordering.

PASSIAMAN reserves the right to cancel and refund all orders placed by a professional.

Withdrawal / Return of one or more products not possible

Article L121-21-8-5° of the Consumer Code provides for an exclusion of the right of withdrawal for the “(…) supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection”.

Reservation of title

Law No. 80335 of May 12, 1980: the goods remain the property of PASSIAMAN until full payment is made.

Guarantee

The information mentioned on our “product sheets” is communicated by our suppliers for information purposes only. However, they cannot constitute a guarantee or a commitment on our part.

Intellectual property

The texts and graphic elements, their assembly in the Site, and the Site itself are the exclusive property of the Seller and are protected under applicable copyright legislation. The logos and distinctive signs of the Seller are protected under trademark law.

Any deterioration of the elements present on the Site or of the Site, as well as, in the absence of express authorization, any reproduction, downloading, copy, modification, commercial use, total or partial, of the various elements of the Site are prohibited and exposes its or its perpetrators to prosecution.

The General Conditions of Sale do not authorize under any circumstances the reproduction, modification or commercial use of the various elements of the Site.

By accessing this Site, the Seller grants a license of use under the following conditions:

– a right of private, personal and non-transferable use of the content of the Site or one of the elements which compose it,

– a reproduction right for storage for reproduction purposes on a single-station screen, in one copy, for backup copy or hard copy,
– any use of documents from the Site must mention its source.

Any other use is prohibited, in particular use for commercial purposes, network use, repeated and systematic extraction of elements from the site carried out in contravention of the provisions of the Law of July 1, 1998, concerning the legal protection of databases. data.

Any use of the Site in contradiction with the provisions of this article constitutes an offense of counterfeiting, for which the person having committed such an offense (“Counterfeiter”) may be asked to respond. Civil and criminal sanctions may be imposed against any infringer.

Force majeure

Force majeure events are deemed to be those which, unforeseeable and irresistible, make it absolutely impossible to execute the sales contract under the conditions provided for.

All events of force majeure, defined by regulations and case law, constitute a cause for suspension or extinction of the Seller's obligations, if the event continues beyond one (1) month. The Seller cannot be held responsible for non-performance of the contract concluded in the event of the occurrence of one of these events.

Applicable law and attribution of jurisdiction

French law is only applicable.

In the event of disputes, the Customer may, first of all, contact the Seller's Customer Service in order to seek an amicable solution.

In the absence of an amicable agreement between the Parties, the dispute will be brought before the Nanterre Commercial Court.